Returns and Cancellations

We strive to meet and exceed your highest expectations with every item we sell and the customer service we provide. We understand that making a selection from a screen may not be an easy decision. If for any reason you need to cancel your order or make a return, we hope to make the process as simple as possible for you.


We accept returns at any time within 60 days of receipt for any reason, provided that the returned items are in the same condition as delivered.

If you are in the United States, please email and we will gladly provide you with a prepaid shipping label to make your return.

To help us quickly process your return, please follow our returns instructions:

  • Complete the Returns Form provided in your package and include with your return. If you have misplaced the original paperwork, please write down the original order number and item(s) being returned and enclose in your package;
  • Return all original packaging;
  • Do not remove any hang tags or sewn tags. Any returned items without sewn tags will not be eligible for a refund;
  • Use the original mailing bag/box to return the item(s) and securely seal to keep the item(s) safe;
  • Always obtain and keep the tracking information from your post office or chosen carrier for your return.

Please note, we cannot accept returns for personalized items unless faulty. We kindly ask you double check all information on your personalization preferences before checking out, as we cannot provide refunds or accept returns if incorrect information has been provided. If there is something wrong with your personalized iloooveu, please contact us.


The original amount paid for the returned item(s) will be refunded when your return has been received by us within 30 days. If you are returning your full order, we will also refund any original shipping cost. Refunds are made to the original payment method. If you paid by credit or debit card, then only the same card will be refunded.


Unfortunately, we do not offer exchanges. You are welcome to place a new order for your preferred item(s) and return any unwanted items, knowing we will refund you for anything returned. If you place a new order, please be assured we will process your order as quickly as possible!
Please note, we are unable to refund or exchange personalized items, unless faulty.

If for any reason you are not entirely happy with an order you have placed with us, please contact us.